FAQ

Here are some of my commonly asked questions. If you have any other questions please feel free to message me via the contact page.

FREQUENTLY ASKED QUESTIONS

I have my own piece of sea glass, can you make it into a piece of jewellery for me?

Yes absolutely. I make a lot of bespoke orders with customers' own sea glass. Please send me a message via the contact page and we can work on your design together. If you're looking for inspiration, try checking out my Instagram @nautilus__designs or have a browse through the products on my shop.



What is my ring size? How do I measure it?

In the UK ring sizes are measured alphabetically from A-Z. The most common ring finger size among women in the UK is L. The most accurate way to know your ring size is either to head into a jeweller to ask them, or to order a ring sizer here. You can measure your ring size at home by either measuring the inside diameter of a ring you already own using a ruler, or using a piece of paper to measure the circumference of your finger, then measuring this using a ruler. However, please be aware that this is not always completely accurate! If you are purchasing a gift and cannot find out ring size, I do make adjustable rings as well. If you do not see an adjustable ring on my website, please get in touch.



I saw something I wanted on your site but it’s already sold, can you make me copy?

The nature of seaglass means that each item crafted is totally unique. So, while I cannot make an exact copy of a previous piece, I can certainly make something similar but unique to you. Please get in touch if you have seen something you like.



How long does a custom order take to finish?

This depends entirely on the specifics of the design and the number of other custom orders I am working on. As a rough guide once the final design has been decided and payment made it takes an average of 5 - 7 working days to complete.



What is recycled silver?

Recycled silver is a green alternative to sterling silver made from 100% recycled and scrap silver products. It is treated and worked in the same way as silver for the same quality results it is simply more environmentally friendly. All the recycled silver I use is 925 sterling silver quality.



How quickly will my order be delivered?

Some items can be posted the same day however some have a processing time of 2-3 days before posting. Please allow a 7 day delivery window but if you need your item quickly let me know when purchasing and I will endeavour to get it to you sooner. I post all items Royal Mail 1st Class.